Frequently Asked Questions
General Questions
How does the process work?
Here’s how it works:
1. Personalize your package: Select the collection that feels right and input the necessary information.
2. Place order: Add the collection to cart, along with any add ons and complete the checkout process.
3. Proof: Look over the digital copy of your customizations. Provide any feedback needed and approve your custom design.
4. Production: Your work is done. Our team will print, quality check, and package your order. We will send you a message that it's ready for pickup.
Please check out "Our Process" page for more specifics! Still have questions? Submit your question on the contact us form.
Can I order just a few items instead of a full collection?
At this time, we specialize in cohesive full packages, but we may offer à la carte items in the future. Stay tuned!
What types of events do you create packages for?
We currently offer pre-designed collections for wedding showers, baby showers, and rehearsal dinners. However, we've also assisted with custom designs for anniversary parties, corporate & charity events, holidays, birthdays, wedding celebrations, and more. If it’s a reason to celebrate, we’ve got you covered! Find out more on our Custom Designs page.
Can I customize a pre-designed collection?
Beyond the fields specified in the "Customize your Collection" section on the product page, our standard collections cannot accommodate any further design adjustments. Check out our custom collections to create your own theme!
Can I substitute collection items that I don't want?
Unfortunately at this time we cannot accommodate substitutions for items in a collection. The items we've chosen as standard in our collections have been selected for a reason, and we believe
they all contribute to a cohesive celebration!
Shipping & Logistics
How far in advance of my event should I place my order?
We recommend placing your order 4-6 weeks before the event date. Need it sooner? Reach out to see if we can squeeze you in at an additional cost. We’ll always try to make it work!
Do you ship nationwide?
Yes! We ship across the U.S. (and may offer international shipping soon). Shipping fees are calculated at checkout.
Do you offer any local delivery options?
Yes! We offer local pickup and delivery options if you are around the Atlanta metropolitan area. The different delivery and shopping options are available for review when checking out.
Do you offer refunds?
Because our items are custom and made-to-order, we’re unable to accept returns or offer refunds. That said, we want you to be obsessed with your order. If something arrives damaged or isn’t quite
right, reach out within 3 days of delivery, and we’ll make it right.
Email us at support@BellesAndBowsCelebrations.com or submit a contact us form with your order number and details, and we’ll take it from there!
Custom Collections
Do you offer fully custom collections from scratch?
Yes, we do offer fully customizable collections! For more information, visit our Custom Designs page.
What if I don’t know what I want?
That’s where we shine! We help clients all the time bring their vision to life during our Custom Collection design process. Contact us to learn more!
What’s included in a custom collection?
There are no standard items included in our custom collections. We would work with you all to build, style, and personalize the collection to your vision!